DAYTON, OHIO, November 14, 2012 - Your Better Business Bureau has identified the following businesses as offering services and products, which have resulted in numerous complaints alleging misleading ads/offers, unsatisfactory services and/or misrepresented products. Each business identified has been contacted by your BBB concerning its business practices, unresolved/unanswered customer complaints and failure to discontinue the cause of customer complaints.
Colonial Building & Remodeling BBB Rating: F
5224 Hahn Ave., Fairborn, OH
Owner: Zach Siddle
Colonial Building & Remodeling has four unanswered complaints on record with your BBB, which concern contract violations, including delayed start of work (and this after the company had already received insurance checks), non-completion of projects; not paying sub-contractors; and non-responsiveness. Your BBB contacted the company on multiple occasions in an attempt to eliminate the pattern of complaints, but recent mail was returned by the post office as undeliverable.
Direct Home Repair BBB Rating: F
2232 – B Ketwood Pl., Dayton, OH
Owner: Steve Black
This company has four unanswered complaints filed with your BBB. The complaints concern poor workmanship, improper installation, additional damages caused by the company and non-responsiveness. In one complaint, the consumer alleges the company has volunteered to return, but the consumer doesn’t want him to and sought a refund only. Your BBB contacted this company on multiple occasions in an attempt to eliminate the pattern of complaints, but the company has failed to cooperate.
Lisa White Photography BBB Rating: F
180 E. Alex Bell Rd., Centerville, OH
Owner: Lisa White
Your BBB has received seven complaints against this company. Out of the seven complaints, one was unresolved and three went unanswered. The unanswered and unresolved complaints concern not providing services or products paid for as specified by contracts; improper service issues, such as lateness and inappropriateness; and not honoring advertised referral bonuses and non-responsiveness. Your BBB contacted this company on multiple occasions in an attempt to eliminate the pattern of complaints, but recent mail sent to the company was returned by the post office as undeliverable.
TCA Financial, LLC
dba Instant Tax Service BBB Rating: F
1 S. Main St., Ste. 1430, Dayton, OH
Owner: Mr. Fesum Ogbanzion
Your BBB has received 135 complaints concerning a pattern of the following issues: advertising/sales, billing-collection, contract, customer services and refund-exchange issues. Based on BBB files, Instant Tax Service franchises have a pattern of complaints concerning misrepresentations in the sales presentation and documents, as well as delays in honoring valid guarantees. Specifically, some consumers have reported not being fully aware of the fees associated with the services and tax refunds not being delivered in the timeframe promised. Your BBB has contacted the company by phone and letter regarding its complaints and the business has failed to address the pattern.
Tri State Chauffeured Services BBB Rating: F
1177 O’Beron Rd., West Milton, OH
Owner: Robert O’Brian
Your BBB has received eight complaints filed against this business. Out of the eight complaints, seven were unanswered by the company. A pattern of complaints allege the following: services were paid for, but not rendered; services were double-charged or fees were increased at a later date with unauthorized credit card charges; and/or there’s an inability to obtain valid refunds. Complaints allege services were poor and portions of the contract unfulfilled. Other complaints allege unauthorized charges appeared and the consumers cannot obtain cooperation from the company to obtain refunds. Your BBB contacted this company on multiple occasions in an attempt to eliminate the pattern of complaints, but mail was returned by the post office as undeliverable.
Buckeye Chickens BBB Rating: F
P.O. Box 13343, Dayton, OH
Owner: David Puthoff
Your BBB has received three complaints filed against this business. All of these complaints went unanswered and dealt with delivery issues. Complaints allege purchased chickens were never delivered and consumers were requesting refunds. Your BBB contacted this company on multiple occasions in an attempt to eliminate the pattern of complaints, but the company has failed to cooperate.
These are all companies Miami Valley consumers and businesses may consider avoiding. Your BBB also recommends you Start With Trust as you search for reputable businesses to hire or purchase items from. One of the best ways to start is to turn to your Better Business Bureau first. Visit www.bbb.org or call (937) 222-5825 or (800) 776-5301.
About Your BBB Serving Dayton and the Miami Valley
For 100 years, your Better Business Bureau has been helping people find businesses, brands and charities they can trust. In 2011, people turned to your BBB more than 100 million times for Business Reviews on more than 4 million companies and Charity Reports on 11,000 charities, all available for free at www.bbb.org. Today, there are 114 local, independent BBBs across the United States and Canada. To further promote trust, your BBB also offers complaint and dispute resolution support for consumers and businesses when there is difference in viewpoints.