DAYTON, OHIO, June 11, 2012 – Your Better Business Bureau has revoked the Accreditation of two local companies for failure to meet your BBB’s Standards For Trust. Your BBB’s board of directors revoked their Accreditations at its April 10 meeting.
The companies are:
One of your BBB’s Standards for Trust is Accredited Businesses need to be responsive, addressing marketplace disputes quickly, professionally and in good faith. They also need to honor promises by abiding by all written agreements and verbal representations. Energymaxx’s BBB Accreditation was revoked for failure to abide by these standards. It has four unanswered complaints with your BBB. These complaints allege the company hasn’t finished jobs it was hired for. Your BBB contacted the company multiple times about these complaints by letter, e-mail, certified mail and phone regarding the complaints. Your BBB’s president and CEO even sent a letter to the company owner suspending the company’s BBB Accreditation and offering assistance by certified mail and e-mail. The post office left three notices and the letter remains unclaimed. No response has been received to the e-mail notice.
Expert Roofing & Construction, LLC
Tipp City, OH
Expert Roofing & Construction, LLC’s BBB Accreditation was also revoked for failure to abide by your BBB’s Standards for Trust concerning being responsive and honoring promises. It has three unanswered/unresolved complaints with your BBB. The complaints allege the company replaced roofs, but leaks resulted in additional damage. Your BBB contacted the company multiple times by letter, certified mail and phone regarding the complaints. Once again, your BBB president and CEO sent a letter to the company owner suspending the company’s BBB Accreditation and offering assistance by certified mail. Your BBB received notice from the post office this certified mail was signed for and received by the company.
According to your BBB and its board of directors, your BBB’s Standards for Trust are designed to offer consumers and businesses confidence before they make purchasing decisions. Expulsion from BBB Accreditation is unfortunate; however enforcing these standards is taken very seriously. These standards also are applied to new applicants that can be denied BBB Accreditation if not in compliance.
Businesses and consumers are urged to contact your BBB to find unbiased and reliable information that evaluates the trustworthiness of companies based on a set of high standards so you can have confidence in your choice. Visit www.dayton.bbb.org or call (937) 222-5825 or (800) 776-5301.
About Your BBB Serving Dayton and the Miami Valley
Your BBB, the leader in advancing marketplace trust, is an unbiased nonprofit organization that sets and upholds high standards for fair and honest business behavior. Businesses that earn BBB Accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior. Your BBB provides objective advice, free business BBB Reliability ReportsTM and charity BBB Wise Giving ReportsTM, and educational information on topics affecting marketplace trust. To further promote trust, your BBB also offers complaint and dispute resolution support for consumers and businesses when there is difference in viewpoints. The first BBB was founded in 1912. Today, 125 BBBs serve communities across the U.S. and Canada, evaluating and monitoring more than four million local and national businesses and charities. Please visit www.bbb.org for more information about your BBB.